Privacy Policy
General Technology Solution for Systems (GTS Systems)
جنرال تكنولوجي سليوشن للأنظمة
Commercial Registration No: 134241
Introduction
Your privacy is as important to General Technology Solution for Systems (GTS Systems) as it is to you. We respect your concerns regarding private information and undertake all measures to ensure that there is no instance that leads to the breach of your privacy or makes you personally identifiable. We request you to read the terms of our privacy policy before you share any information with us.
This Privacy Policy explains what information GTS Systems collects about you and why, what we do with that information, how we share it, and how we handle the content you place in our products and services. It also explains the choices available to you regarding our use of your personal information and how you can access and update this information.
When you visit www.gts-sys.com for one or more reasons such as reading a blog, scheduling a demonstration, or applying for a job, we collect some of your information. This may range from the information mentioned in your curricula vitae to any data that you may otherwise input.
Data Controller Information
General Technology Solution for Systems (GTS Systems) is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:
Data Protection Officer:
Email: privacy@gts-sys.com
Phone: 0226670552
Address: Flat 2, Tower 3, Cross 9 St, with Elsharq Insurance Club St, Mokattam, Cairo, Egypt
Scope of Privacy Policy
This Privacy Policy applies to the information that we obtain through your use of GTS Systems Services via a Device or when you otherwise interact with GTS Systems.
GTS Systems Services include our Websites, SaaS Products, Mobile Applications, WhatsApp Business Services, Laboratory Information Management Systems (LIMS/LIS), and all related platforms and communication channels.
Types of Data We Collect
Information You Provide Directly:
We collect contact information such as your name, email address, phone number, and WhatsApp number. We also collect professional information including job title, company name, and department. When you create an account, we collect account credentials such as username and password. We collect communication content including messages, inquiries, and feedback you send to us. If you apply for a job, we collect your CV, qualifications, and employment history. We may also collect payment and billing information when you purchase our services.
Information Collected Automatically:
We automatically collect device information such as device type, operating system, and browser type. We collect your IP address and approximate location. We gather website usage data including pages visited, time spent, and click patterns. We also collect cookie data and information from similar tracking technologies.
WhatsApp Business Data:
When you communicate with us via WhatsApp, we collect your phone number, message content and metadata, delivery and read receipts, user profile information as provided by WhatsApp, and your opt-in and opt-out preferences.
Laboratory and Healthcare Related Data:
Where applicable to our LIMS/LIS services, we may process patient identification information, laboratory test requests and results, medical record numbers, and healthcare provider information. This data is handled in accordance with applicable healthcare regulations and with appropriate security measures.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
We process data for providing our services and products based on the performance of a contract with you. We respond to inquiries and support requests based on legitimate interest and contract performance. We send service-related communications based on the performance of a contract. We send marketing communications only with your consent. We process WhatsApp Business communications based on your explicit opt-in consent. We improve our services and website based on our legitimate interest. We comply with legal obligations where required by law. We process job applications based on legitimate interest and pre-contractual measures. We engage in fraud prevention and security activities based on our legitimate interest.
WhatsApp Business Data Processing
GTS Systems uses the WhatsApp Business platform to communicate with customers and provide services.
Data Collected Through WhatsApp:
When you interact with us via WhatsApp, we collect your WhatsApp phone number and profile name, messages, images, documents, and other content you send, message delivery and read status, timestamp of communications, and your opt-in and opt-out preferences.
How We Use WhatsApp Data:
We use your WhatsApp data to respond to your inquiries and provide customer support, to send transactional notifications such as appointments, results, and updates, to send marketing messages only with your explicit consent, and to improve our communication services.
Opt-In and Opt-Out:
We will only send you WhatsApp messages after you have explicitly opted in to receive them. You can opt-out at any time by replying STOP or Unsubscribe to any message. You may also contact us directly to update your communication preferences.
Data Sharing with Meta:
WhatsApp is a service provided by Meta Platforms, Inc. When you use WhatsApp to communicate with us, Meta processes certain data as described in Meta’s Privacy Policy. We do not sell your WhatsApp data to third parties.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
Account information is retained for the duration of your account plus three years. Transaction records are retained for seven years as required by law. WhatsApp communications are retained for two years from the last interaction. Marketing preferences are retained until you withdraw your consent. Unsuccessful job applications are retained for one year. Website analytics data is retained for twenty-six months. Laboratory and medical data is retained as required by applicable healthcare regulations. Customer support records are retained for three years from resolution.
After the retention period expires, we securely delete or anonymize your data.
Your Data Protection Rights
Depending on your location and applicable laws, you have the following rights regarding your personal data:
Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
Right to Erasure: You have the right to request deletion of your personal data, subject to legal retention requirements.
Right to Restrict Processing: You have the right to request that we limit how we use your data.
Right to Data Portability: You have the right to receive your data in a structured, commonly used, machine-readable format.
Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.
Right to Lodge a Complaint: You have the right to file a complaint with a supervisory authority if you believe your rights have been violated.
How to Exercise Your Rights:
To exercise any of these rights, please contact us at privacy@gts-sys.com or call 0226670552. You may also write to us at Flat 2, Tower 3, Cross 9 St, Mokattam, Cairo, Egypt. We will respond to your request within thirty days.
International Data Transfers
GTS Systems is based in Egypt and primarily processes data within the Middle East and Africa region. In some cases, your data may be transferred to and processed in countries outside your country of residence.
When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities, adequacy decisions where applicable, and your explicit consent where required.
Our service providers and partners who may receive data internationally include cloud hosting providers, Meta Platforms for WhatsApp services, analytics providers, and payment processors.
Sub-Processors and Third-Party Service Providers
We engage trusted third-party service providers to help us operate our business and provide services to you. These sub-processors are contractually bound to protect your data.
Our sub-processors include cloud infrastructure providers for data hosting and storage, Meta Platforms for WhatsApp services, Google for website analytics, email service providers for email communications, and payment processors for payment processing.
We maintain a current list of sub-processors and can provide this upon request by contacting privacy@gts-sys.com.
Cookies
Cookies are small pieces of data that get stored on your hard disk by your web browser. They occupy negligible disk space and do not possess any personal facts regarding you. Some information also gets retained as a result of the cookies that are generated when you visit our website. The information thus stored is generally used to track your interactions so that we can contact you when needed. Your requests and queries are answered through this process and it also enables us to research your needs and the pattern in which you view our data.
Types of Cookies We Use:
We use essential cookies that are required for website functionality and expire at the end of your session. We use functional cookies that remember your preferences and are retained for one year. We use analytics cookies to understand site usage, which are retained for twenty-six months. We use marketing cookies to deliver relevant advertisements, which are retained for ninety days.
Managing Cookies:
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
IP Addresses and Server Log Information
All computer identification on the Internet is conducted with IP addresses, which allow computers and servers to recognize and communicate with each other. GTS Systems collects IP addresses in order to conduct system administration, report aggregate information to affiliates, subsidiaries, sponsors, advertisers, or partners, and to conduct site analysis. GTS Systems will also use IP addresses to identify any users who refuse to comply with GTS Systems’ Terms of Use Agreement and to identify users who threaten GTS Systems’ service, site, users, clients, or others.
Web Analytics
GTS Systems uses Google Analytics to understand www.gts-sys.com site usage. Site usage information is used to help design, develop, and support our website. Google receives and stores site usage information such as pages accessed, but it does not receive any individually identifiable or sensitive information as a part of this process.
Email Subscription
If you receive a mailing from us, it means your email address is listed with us as someone who has expressly shared this address for the purpose of receiving information in the future.
You can opt-out of email subscription anytime by clicking on the Unsubscribe link in any email, and you will be unsubscribed from all future email communication in our program. You may also contact us directly at privacy@gts-sys.com to update your email preferences.
Data Security
GTS Systems implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Our security measures include encryption of data in transit using TLS/SSL and encryption of data at rest, access controls and authentication mechanisms, regular security assessments and penetration testing, employee training on data protection and security, incident response procedures, physical security of data centers and facilities, and regular backups and disaster recovery planning.
While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining appropriate protections for your data.
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within seventy-two hours of becoming aware of the breach. We will notify affected individuals without undue delay when the breach is likely to result in high risk to their rights and freedoms. We will document the breach, its effects, and remedial actions taken.
Sharing and Usage
GTS Systems will never share, sell, or rent individual personal information with third parties without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you.
External Links
In order to provide users with greater value, GTS Systems may provide links to various third-party websites. However, even if a third-party affiliation exists between GTS Systems and that destination site, GTS Systems exercises no authority over linked sites, each of which maintains independent privacy and data collection policies and procedures. GTS Systems assumes no responsibility or liability for these independent methods or actions and is not responsible for the independent policies or procedures of destination sites. Similarly, GTS Systems cannot take responsibility for the privacy initiatives or the content of such websites. These destination links are provided only for your convenience, and as such, you access them at your own risk. However, GTS Systems wishes to ensure the integrity of our website and its destination links, so any comments pertaining to www.gts-sys.com or any sites accessed through GTS Systems links are greatly appreciated.
Children’s Privacy
Our website and services are not directed to children under sixteen years of age, and we do not knowingly collect personal data from children under sixteen. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at privacy@gts-sys.com, and we will take steps to delete such information promptly.
Changes to This Privacy Policy
GTS Systems reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the Last Updated date at the bottom of this page and notify you via email or prominent notice on our website. Where required by law, we will obtain your consent to the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
Governing Law and Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Cairo, Egypt.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
General Technology Solution for Systems (GTS Systems)
جنرال تكنولوجي سليوشن للأنظمة
Data Protection Officer:
Email: privacy@gts-sys.com
Phone: 0226670552
WhatsApp: 0110 3190061
Address: Flat 2, Tower 3, Cross 9 St, with Elsharq Insurance Club St, Mokattam, Cairo, Egypt